Forum Discussion

jordanhardie's avatar
jordanhardie
Tuning in
9 months ago

No Response from Homemovers

I am due to disconnect on 20/05/2024   I spoke to Virgin Media about the early disconnection fee. They said as I am moving to an area they cannot supply, I won't need to pay the EDF. Part of the me...
Early Disconnection Fee
EDF
Homemovers
Virgin Media
jordanhardie's avatar
jordanhardie
Tuning in
9 months ago

Hi Martin,

 

No, I have not received any further information 

John_GS's avatar
John_GS
Forum Team
9 months ago

Hi jordanhardie 

Thanks for coming back to the thread.

I'll send you a PM now to assist further.

  • henryharry24's avatar
    henryharry24
    Joining in
    7 months ago

    Hello I'm having the same issue I'm cancelling my virgin and sent over proof to the homemovers with evidence they requested but I've had nothing back after two emails to them .

    Any help would be appreciated 

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 months ago

      Hi henryharry24, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've not heard anything back from the team since sending the emails over. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

      I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks,