New contract wrong price

[KiaG3386]

I have recently signed up for a new package via live chat. where I was informed my new package would be £62 a month so I went ahead and said yes on the understanding that my contract was £62 per month for an 18 month period. But this was not the case upon reading my per contract documents my price rises to £93 per month I was not made aware of this during my live chat. I have made a complaint under Section 50 of the  Consumer Rights Act 2015. Was that the correct thing to do ?

[Ilyas_Y]

Hi @KiaG3386 thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums. 👋🏼

I'm sorry to hear about the issues with the contract price.
I will investigate this and look in to this for you, I will send a private message.

Kind regards,
Ilyas.

[KiaG3386]

Ok thank you

[Ilyas_Y]

Thanks for the reply.

I've sent the private message, if you could reply we can get a start to this and amend the errors.
Please look on the top right hand side of the page.

Kind regards,
Ilyas.