New contract set up after cancellation
My contract was due to expire today and Virgin wanted to increase the price to over £150, which I was unwilling to pay. I found a deal for Sky for £65 which I took up, this included transferring my phone number from Virgin. I arranged to cancel my Virgin services via online chat on 8th August, meaning the services should cancel within the next couple of days, and I even called to confirm this a few days later as there was nothing showing on My Virgin, and it was confirmed that my services would be cancelled. When Sky was installed a few days ago, my phone number was successfully transferred. However, I have today looked on My Virgin, and can see that a new contract has been created with today's date which is for both TV and Broadband, with a payment of £155.40. I have twice confirmed that I am cancelling all services, so why has this contract been created? Please confirm that my services are cancelled and the payment of £155.40 will not be due as I will not be paying this.