Netflix blundell Virgin scam U turn it off

i got normal netflix on package deal great .

i rang VM again on 150 to be meet by there way .

i asked i wanted to add netflix 4k to be meet with £17.99

i told the advisor on 150 if u look i got netflix normal . u need to pay £17.99

i hung up phone 

2nd 150 

rang back and not a member of staff at start told £7,00 extra go head...

then the news i cant add here go use virgin media app .

i was very confused and statment and shut down with the following .

customer get phone tv 360 box and because of 360 u give router for 360 

and dont have to have a phone / pc / laptop / tablet yes he agreed.

so im old and say i never had u statment u need to go on line .

virgin media web site no add on ... told to go to chat .

1 1/2 hours on calls and chat to be met with there a service problems i open a ticket .

. 

WHY ARE THE 150 THERE FRIEND WALKS IN AND 30 SECONDS HE ADDED NETFLIX 4K ...

XXXXXXXXXXXXX

TECK NEEDED ON THIS CHAT POST ON HERE .

I ADDED THE 4K GREAT 360

IN SYSTEM SHOWS 4K SETTING LOCKED.

YOUTUBE 4K LOCKED BRILL PICTURE.

OPEN APP TO NETFLIX 4K TO BE MEET WITH HD NO 4K ICON...

RANG AND TOLD DO THIS THAT OTHER NO FIX ....

FRIEND COME AROUND AGAIN AND I HAVE A TV WITH BUILT IN NETFLIX LOGGED IN TO BE MET WITH NETFLIX 4K WORKING ON TV...

XX

I RANG VM AT 150 TO BE MET AGAIN PLEASE USE THE TV .

I DONT USE WIFI AND NO SPARE ETHERNET SLOTS . SO FRIEND USED IS PHONE TO TEST ON TV .

150 TOLD ME TURN THE WIFI ON HERE ....

THEN THE WORD OF 150  OPEN A TICKET 

TO BE MET WITH THE FOLLOWING AND WHY WHY WHY ,

YOUR PACKAGE AS ONLY NETFLIX NORMAL ON IT .

FUNNY I GOT AN EMAIL OF VIRGIN MEDIA SAYING THE 4K IS LIVE ON MY VIRIGN MEIDA NETFLIX .

SO WERE ON PLANET DO THE STAFF GET TRAINED ON PC OR THE SYSTEMS OF VIRGIN MEDIA CUSTOMERS ACCOUNT .

AT THIS TIME 

HD ON NETFLIX .

FRIEND COME JUST USED WIFI ON TV SAY 4K NETFLIX .

SO WE CHARGE U £7.00 AND CANT USE THE NETFLIX ON MY 360 .

SON AS WORKING ON XBOX 1ST GO WORKING .

 [MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]