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Netflix Premium removed after contract renewal

carln1000
Tuning in

3 weeks ago

I've seen this isn't a new issue and many have been caught out..

I have renewed my package with netflix premium stipulated to continue. The netflix account however has been downgraded to standard with adverts however.

carln1000_1-1733138468302.png

 

 

When I phoned retentions they advised I just needed to change the plan myself on the netflix app and I wouldn't be charged for this.. I'm not confident with that course of action considering the below screenshot...

carln1000_0-1733138303377.png

Is anyone able to assist rectifying the issue before I cancel the renewal?

 

1 REPLY 1

Ashleigh_C
Forum Team
Forum Team

3 weeks ago

Hi there @carln1000 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you so much again for your post. I'd be more than happy to take a look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

 

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