Forum Discussion

PaulE1964's avatar
PaulE1964
Just joined
7 months ago

NETFLIX - PAYMENT INFO REQUIRED

Hello 

My parents who are both in their 80s have a VIRGIN tv bundle - since they were given a new VIRGIN TV box, 3 months ago, their NETFLIX has not worked (only for 1 week)

I have phoned the 150 helpline on 10 occasions and every time, they say that they will fix the problem, but it is still not working.

An engineer has been to the house to try and fix the problem but still no joy.

The problem is that my parents, do not own a smartphone or have access to an email address so resending the link would be a waste of time

Any help would be appreciated 

Paul

 

  • Robert_P's avatar
    Robert_P
    Forum Team
    7 months ago

    Hello PaulE1964

     

    We're sorry to hear of the Netflix issues experienced by your parent, we appreciate you raising this via the forums and welcome to the community.

     

    Were your parents using Netflix previously? The login details for Netflix requires and email address as standard. This across all devices, support for this can be found here