I'm due to move home on Saturday so I informed VM of this through their process of live chat which took forever! At 5:30pm, after speaking to a bot for half an hour asking me new address etc, I was then told I was being put through to a person and that the wait time was 29 minutes however the real person did not connect to the chat until 7pm so the wait was 1hr 30 not quite the 29 minutes!
Anyway, on the live chat I was told having contract continuation is an exclusive reward for moving customers only at
the moment (I'm still being charged £20 to move over so wouldn't exactly call this a reward to move a service I'm paying for!)
My contract with Virgin expires on 02/10 at which point all my discounts will be removed so will need to either negotiate a new contract before then or move to another provider BUT and this is what I don't understand apparently a "reward" for moving is that they are saying I must pay 2 months upfront on my next bill (why can't I just carry on my regular billing!?) which means I will be paying 1 month @ in contract price and 1 month @ out of contract price + £20 moving fee! how is this acceptable!?
