Moved home in September and huge price increase

[JenIcon]

I moved into my home in September 2024 and the first bill was quite high at around £95

The bill has since gone up by almost £30 each month to around £75! I was hoping it was just a start up thing from moving but it's been like this since.

Please help me or I'll be having to swap providers as I cannot afford this high price! 

[Steven_L]

Hello JenIcon,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your contract and pricing after moving house.

Are you still on the exact same package as you were at your previous address? 

If you are on the same deal as you were at your previous address then you shouldn't have been charged a higher amount and remained on the same deal till the original end date of your contract. If you have changed any part of your package other than your address then you would be placed onto a new contract at a new price.

Kind Regards,

Steven_L

[JenIcon]

Hi Steven, yes I am on the exact same package. I received a letter in the post saying the price would be the same of £48 roughly, and then my new bill came in which was £78.