Memorable word

[shelllow]

I need a memorable word reset, how do I do this

[Ernie_C · Accepted solution]

It can be changed in My Virginmedia, under telephone security:

https://www.virginmedia.com/my-virgin-media/account-settings/details

[Lee_R]

Hi @shelllow thanks for posting and welcome to our community.

If you're indeed referring to the password you use, when wishing to speak to a Virgin Media agent, then the advice from the fantastic Ernie_C will help you achieve this.  If it's to access your online account, you can do so, here. Just select the 'forgotten your password' option when you reach that option.

Regards

Lee_R