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Mega Volt Bundle - No Simcard and no sign of TV

Joe20
Joining in

Hello,

I ordered the Mega Volt Bundle which included the 43” LG TV & an unlimited 02 Sim

The Virgin media equipment arrived with no emails or mention of the SIM card or the 43” TV

After a painful hour onto customer services being told “the offer doesn’t include a TV you must have ordered it wrong” the customer assistant said he ordered it and will take up to 45 days…. Never known something take so long to be delivered in all my life.

 

I’ve also had no SIM card which was a big part of this deal for me, no emails regarding the sim card no post, nothing. 

This was all ordered on the 25.5.24,

When will I get my SIM card and when will I get my TV? Being told 45 days seemed like a fob off surely a more accurate date can be given? 

I have seen other forum posts where Virgin are stating “have you spoken to O2”…. I shouldn’t have to spend an hour on the phone to O2 who are even more useless on the phone, when I placed the order with Virgin Media. It seems to be a common occurrence of advertising these great deals then trying to get away with not fulfilling the order. 

 

3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

It's a pity you are outside your 14 day cooling off period.  A cancellation may have spurred something into action.

If you wait here a day or two a VM Mod should pick this up and discuss directly with you. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

HavencroftKev
Fibre optic

I'm afraid there are 2 hopes of you receiving the 43" TV Bob Hope and no hope, and Bob Hope is dead. 

John_GS
Forum Team
Forum Team

Hi @Joe20 

Thanks for posting and welcome to the community. 

I'll send you a PM now to assist further,

John_GS
Forum Team


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