Lasting Power of Attorney

[fionahogg]

My mum has an account with you. She has Alzheimer's disease and does not use the internet not watch the TV channels she pays for, only wants the landline. I've a complaint case ongoing but but you keep phoning her and she doesn't remember so is saying No to the changes she asked for. She's paying upwards of £60 a month for these services and they need stopping now. 

I have Lasting Power of Attorney and can provide you with the digital code for this. Please can someone contact me to advise best way to register this as I cannot find anything on your website.

[Daniel_Et · Accepted solution]

Hi @fionahogg, thank you for your post and welcome to the Virgin Media Community.

We're really sorry to hear what your mum is going through and about the poor experience you've had.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[fionahogg]

Hello, this situation is still ongoing. Pleas can somebody urgently contact

[David_Bn]

Hi @fionahogg, thanks for coming back to us.

I understand that you are within a private messaging discussion with one of my colleagues in regards to this issue. 

Do please continue to work with them and hopefully we can have this matter resolved for you as soon as possible.

Thanks

David_Bn