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Issue with the payment and i have been over charged

Punihegde72
Joining in

Hello Team,

 

I am writing to report an issue with my Virgin Media payment. I signed up for a plan of £26.99, and my first bill was due on 28th February. However, the amount was not debited from my account, and late payment charges were added to my bill.

 

The total amount due on my bill is £130.99, which is not acceptable. From December to January, I was charged £26.99, the same amount for January to February, and I was also charged a relocation fee of £20. This brings the total charges to £73.98. I confirmed this amount with customer care before, and they assured me that this would be the price. Until last week, my bill was not visible in my application, and I thought it was a bug in the application. However, now my bill has increased to £130.48, and I have attached a screenshot for your reference. Additionally, late charges of £7 have been applied, even though I had set up a direct debit, and there were no issues from my side.

 

Thank you for your attention to this matter.

Punihegde72_0-1709205189219.png

 

3 REPLIES 3

Punihegde72
Joining in

Team,
it is very Hard to contact Support team on the issue can anyone help me.
Thank you

Punihegde72
Joining in

Hello Team,

I am writing to report an issue with my Virgin Media payment. I signed up for a plan of £26.99, and my first bill was due on 28th February. However, the amount was not debited from my account, and late payment charges were added to my bill.

The total amount due on my bill is £130.99, which is not acceptable. From December to January, I was charged £26.99, the same amount for January to February, and I was also charged a relocation fee of £20. This brings the total charges to £73.98. I confirmed this amount with customer care before, and they assured me that this would be the price. Until last week, my bill was not visible in my application, and I thought it was a bug in the application. However, now my bill has increased to £130.48, and I have attached a screenshot for your reference. Additionally, late charges of £7 have been applied, even though I had set up a direct debit, and there were no issues from my side.

Thank you for your attention to this matter.

it is very hard to contact the support team and customer experience is worse than 3rd word country.

Punihegde72_0-1709207684351.png

 

 

Hi @Punihegde72, thank you for your posts.

We're sorry to hear about the billing issue you have and about the problems you've been having contacting us 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel