Hello everyone,
On 25.09.24 I rang up VM as I was coming to the end of my 18 month contract, I accepted a new 18 month contract on the same call after agreeing a new deal/low price etc, I received a new updated contract in my email whilst on the call, the amount was £6 more than what I agreed in this call, I did mention this to the agent "Joe" during the call who checked it & said for whatever reason the discount hadn't gone on there correctly & he would manually apply a rolling discount to the account to take it down to the price agreed & to ignore the amount showing as it will bill correctly when the bill is generated with the discount applied each month rolling, ok I thought, I then phoned up 2 days later on the 27th to double check a few things, the agent "Martin" confirmed the discounted price of my package was on there as agreed & correct, although 2 days later on the 30th I spoke to an agent on webchat who told me he couldn't see any discounts or credits applied on my account, only an amount £6 higher than what I agreed, the agent put me through to another agent on webchat to sort things out, this agent "Christian" then confirmed a rolling credit was applied to my account to take it down to the amount agreed & to allow 24 hours for my online account to update to reflect the lower price than what is currently showing on there when I log in, ok great I thought, sorted, but guess what, DD goes out of my bank account this morning £6 more than what was agreed, online account still not updated to reflect the correct price & discount, rang up just gone 8am this morning & spoke to a lovely Scottish lady who apologised & told me she has applied the £6 back as credit off my next bill & that the future bills will be the discounted amount I agreed, I also asked her to sort out my online account so it shows the correct amount & not the higher amount of what I've been incorrectly given, she told me this will update to reflect the lower amount agreed when the next bill is generated, so why is it when I phone up to correct their mistake they can't seem to update my online account/contract there & then, but when you agree a new contract it's done there & then during the call? I just hope it gets sorted out & I don't keep getting overcharged having to phone up to ask for credit back each month & being told it's sorted when it doesn't get sorted.😖
Is there anyway of actually getting this is chased up to make sure these changes actually go through, so I'm billed correctly at the discounted amount I originally agreed to on the 25th & my contract/online account is changed to reflect the correct pricing to when I log in & view bills etc?🤔
So far I've had multiple people over 2 calls & webchat tell me it's sorted when it clearly isnt, I love liars, 1 call should be all that's required to sort something out. Yes it's only £6, but if we owed them even 1 pence it'd be a different story wouldn't it. 😋
