24-05-2023 18:11 - edited 24-05-2023 18:16
Hi All
I have just received my latest bill which is incorrect.
I negotiated a new contract on 15/4/23 and was paying £33, i was offered a new deal and got the contract via email stating the following:
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Here's how your changes take effect: | ||||
Service changes were made to your account on 1st May 2023 | ||||
These changes will take effect* from 1st May 2023 | ||||
Your next bill will be £33.00✝ and will be created as normal on 21st April 2023 | ||||
The following bill will be £25.16✝ and include all credits and adjustments based on when the changes took effect, this is due 23rd May 2023 | ||||
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My april bill was indeed £33 was correct but the recent May bill i received today was £34.96 when it should have been £25.16 as stated and the it should be £28.20 for the remaining of the contract Can someone please look into this? The account i am logged into now is different to the one mentioned as i have virgin media at 2 properties but can provide any verification if needed via pm |
Answered! Go to Answer
on 25-05-2023 10:27
Thanks for joining me on PM @dibberly and allowing me to sort this for you.
Do pop back to the community in the future if you ever need further assistance.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 24-05-2023 20:28
on 24-05-2023 20:38
Hi Rob,
Yes i can see the latest bill via the website and the breakdown which is why i know its incorrect.
Thanks
on 25-05-2023 08:16
Morning @dibberly
I'll send you a PM now to assist further.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 25-05-2023 10:27
Thanks for joining me on PM @dibberly and allowing me to sort this for you.
Do pop back to the community in the future if you ever need further assistance.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 25-05-2023 11:13
Many thanks for your speedy replies and conclusion 👍
on 30-05-2023 05:44
Hi - I am having the same issue as previous poster. My package was changed on 28/2/23 and my new monthly payment should be £49 until 27/3/2024 (13months) but my latest bill is £69?
on 30-05-2023 08:13
Hi @Cathyl58 👋 Thank you for your post and welcome to the Virgin Media Community 😀
In order to look into this for you further, we'll send you a private message on here.
Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel