I cant sign in to my new online account

[KieranWhite00]

I recently signed up for a new virgin media account with my email address that was previously used for an old/canceled Virgin Media account. Whenever I try to login online it takes me back to my old account with an old address. I can't access my new online account and have been trying to get this sorted as soon as possible as I can't pay my bill because it isnt coming up online.

[Tom_W1]

Hi @KieranWhite00 thanks for your post although we're sorry to hear of your concerns raised.

We may need to raise an IT Ticket to get this sorted for you, but I'm going to send you a PM so I can investigate further.

Please expect the PM to arrive shortly and respond directly when you can.

Many thanks