cancel
Showing results for 
Search instead for 
Did you mean: 

How long does one wait for retentions to call?

yamenwo
Joining in

I've given my 30 days notice on the 20th of June, starting to sweat a bit. Marketing preferences etc have been enabled on my account for over a year. Worth mentioning I'm currently on one of those "mates rates" deals where I used a VM employee's link to purchase gigabit for £36/month. I've got no better options around me and definitely need gigabit so can't really shop around.

3 REPLIES 3

Cardiffman282
Super solver

It sounds to me like it's not going to happen. Either call in and settle on the best deal you can get or else make a serious start on securing an alternative. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Gareth_L
Forum Team
Forum Team

Hello yamenwo.

Thank you for your post and welcome to our community.

Sorry to hear your leaving us. 

Sadly from here we are unable to help with package changes as its out of our support scope. 

From what @Cardiffman282 has advised it would be best to contact our team to see what offers are available.

The options to use are.

Call: 150 from a Virgin Media Landline or 03454541111 from any other phone. 
WhatsApp: 07803089684

Please do keep us posted how you get on.

Gareth_L

 

GregorianChant
Tuning in

@yamenwo wrote:

I've given my 30 days notice on the 20th of June, starting to sweat a bit. Marketing preferences etc have been enabled on my account for over a year. Worth mentioning I'm currently on one of those "mates rates" deals where I used a VM employee's link to purchase gigabit for £36/month. I've got no better options around me and definitely need gigabit so can't really shop around.


You need to think of it as a game of poker, bluff and counter-bluff.

From your perspective, you want a ‘better deal’, from VM’s perspective they want to tie you in to a contract for the maximum amount of of money they can - fine, it’s called business!

Now, your problem is that they have called your bluff. When you cancelled, VM will be fully aware of what alternative,  similar providers are available to you. Like you they have concluded, none, and hence there is almost certainly a flag on your account along the lines of, ‘if this person calls, offer them nothing, they have no alternative, they’ll come crawling back and suck up whatever we demand’ or something along those lines - and alas you have just confirmed that ,“I've got no better options around me and definitely need gigabit so can't really shop around.”.

Sorry, but VM are now going to suck you dry.