Can a representative pls help me as the customer care don't read the complaint in full and just sent out a standard reply.
Reference number: C-2301241041
This is a follow-up to the two complaints I raised, C-20012413 and C-220124658 on 20th Jan and 22nd Jan respectively. I am fed up with your customer service and I can't understand why you don't understand the very basic. For heaven's sake could you please read the complaint in full before replying.
My previous contract with you was coming to an end on 05/02/2024 and the new price will be £50.47.
So on 8th Jan 2024 I made an order via your website for a new contract by clicking offers and update. For this the package price is £23.00/month. The order reference number is CH2058224275. On 9th Jan I received the contract in PDF format and an order confirmation email from you stating that the Estimated activation date for this order is Thursday 11 January 24. Since then I received a bill of £50.47 for the period starting from 05th Feb.
As you can see clearly from the order CH2058224275 I created on 08th Jan the package price is £23.00 and not £50.47.
I have explained this to you in my two previous complaints and you still reply back saying £50.47 is the correct package price. I once again draw your attention to the order No. CH2058224275. I created on 08th Jan which you confirmed on 9th Jan and honour the package price of £23.00/month. Please note I will be left with invoking my direct debit guarantee if you continue to disown the order CH2058224275. I created on 08th Jan.
Thanks
S
Please refer to the order reference number CH2058224275 which I created on 08th Jan and set the package price to £23.00 which is specified in the order summary
