Haven't received contract or router
- Mark as New
- Bookmark this message
- Subscribe to this message
- Mute
- Subscribe to this message's RSS feed
- Highlight this message
- Print this message
- Flag for a moderator
on 08-09-2023 16:22
I signed up for virgin WiFi on Monday, it was due to be delivered on Thursday. It didn't arrive and they never sent my contract so I don't have an account number to use the get help through one of the phone numbers. I've signed up again today just in case I did something wrong the first time, but still no contract. I don't know what to do!
- Mark as New
- Bookmark this message
- Subscribe to this message
- Mute
- Subscribe to this message's RSS feed
- Highlight this message
- Print this message
- Flag for a moderator
on 08-09-2023 16:37
Hi @rebphil
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
- Mark as New
- Bookmark this message
- Subscribe to this message
- Mute
- Subscribe to this message's RSS feed
- Highlight this message
- Print this message
- Flag for a moderator
on 10-09-2024 12:33
Having the same issue unfortunately - any help?
- Mark as New
- Bookmark this message
- Subscribe to this message
- Mute
- Subscribe to this message's RSS feed
- Highlight this message
- Print this message
- Flag for a moderator
on 10-09-2024 14:39
Hey Maxexll, thank you for reaching out and warm welcome to the community I am so sorry to hear this.
Let me send you a DM and will find out what is happening.
Matt - Forum Team
New around here?