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DEF01 - trying to access account

Joining in

Hi, trying to access my websafe settings and everytime I log in on both the app and the website, I end up with DEF01 error, been like this since I had the package set up, a month ago.



[MOD EDIT: Subject title changed for clarity]


Forum Team
Forum Team

Hi Josh666


Sorry to hear of the websafe issues experienced, we can certainly understand the concern and confusion this has caused and appreciate you taking the time to raise this via the forums. Welcome to the community.


Can you confirm was the package a new account set up or a change in package? Have you been able to set up an online account?



It was a new account, I have an account and everything, everytime I go to access my settings it takes me to completing your profile, and DEF01 is the error when I try to answer the questions

This will need raising with our support team, I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.