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Contract renewal

AnsteySteve
On our wavelength

My current contract for broadband \tv\landline is due to expire this month.  0n April 24th I chose a new package and received an email confirming the order and another with pre-contract documents. Since then I have received nothing further and there is no indication on my account that anything has changed or that my new contract is in place. I am looking to confirm that everything is in place and that there is nothing further that I need to do but can't find any way of doing this online. I also tried phoning but all my attempts to speak to a human took me down the usual dead end. Any suggestions as to how I can confirm that my order for the new contract is in place and that there is nothing further that I need to do. Thanks. Stephen C 

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi @AnsteySteve 

Thanks for posting and welcome back to the community. Sorry to hear it's not gone through.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @AnsteySteve 

Thanks for posting and welcome back to the community. Sorry to hear it's not gone through.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Thanks