Contract renewal 30% increase - is that right?

[EKW]

My 18 month package is coming to an end.  I phoned up and was told the increase was approx £23 per month.  That's a 30% increase.  Is that right?

[goslow]

Quite possibly. Look back at your contract info in 'My VM' and see if you can find what discounts had been applied in your minimum term.

You can renew for a new minimum term and you should get a discounted price again, although many recent topics on here suggest VM is setting high initial renewal offers so be prepared to haggle if you intend to stay with VM.

[Ashleigh_C]

Hi there @EKW 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that your contract is coming to an end, this would mean any previously agreed discounts would also be ending and causing a price increase. 

You can reach out to our teams on 0345 454 1111 or you can pop a WhatsApp message across to 07305 327 112 and our team will be happy to look at arranging a new package deal for you or discuss a cancellation without charge as you will be out of contract. 

[EKW]

The 30% increase is after I phoned that. number.  Prior to that it was 37%

[EKW]

Well that's the point isn't it.  Why would I renew my contract when I can get a better deal elsewhere.  I guess the next step is to let the contract run out and explore other options.

[Zach_R]

Hi @EKW,

We always have multiple different offers available and these are subject to change, meaning a deal available one day may no longer be available the next and vice versa.

Did you discuss any other offers with the team which you might prefer?

Thanks,
 

[newapollo]

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@EKW wrote:

Well that's the point isn't it.  Why would I renew my contract when I can get a better deal elsewhere.  I guess the next step is to let the contract run out and explore other options.

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The contract doesn't run out. Once the minimum discounted period ends the payments revert to the full price of the package.. This continues until you either negotiate a new deal/contract, or give 30 days notice to end the account.

[Lee_R]

Hi @EKW 

Did you manage to negotiate a new deal or give 30 days notice in the event of not being satisfied with our offers? If you need us to we can take a look at your account on your behalf.

Regards

Lee_R

[EKW]

I was only offered one option and was told that was the cheapest one.   I even asked for different options (eg remove TV extra packages and broadband) but it was really difficult.  

[EKW]

Thanks.  That's my current plan.  Not renewing will cost me just £4 per month more, which in my opinion would be easily recouped if I shopped around.