Contract Renewal and netflix

[DynamoDan]

Hi, 

Firstly apogies if this is in a inappropriate board. I just used the automatic renewal online for my contract as it expires in January. It offered me a price for exactly the same products/contracts and literally says nothing with change. The offer says you will not lose anything and you're plan will stay the same. My pre contracts looked fine but a few days later and today I've had an email saying they've removed Netflix standard and replaced it with Netflix with ads... This isn't an identical contract now? I don't want ads! Please help

[Cardiffman282]

See https://community.virginmedia.com/t5/Managing-Your-Account-Cable/No-renewal-contract-but-Netflix-dow... 

[DynamoDan]

Thanks for the link here. I'm in the same boat regarding Netflix. Hopefully someone can help! 

[Beth_G]

HI DynamoDan

We're sorry to hear that there's been an issue with your Netflix plan during your contract renewal.

I've dropped you a private message so I can look into this for you.

[someservicepls]

Hi Dynamo Dan 

Did you get this resolved? I have a similar problem and VM are trying to tell me it’s strange and they don’t know how to fix. 

[Beth_G]

Hi someservicepls

I'm sorry to hear you have a similar problem with your Netflix subscription.

I can see that my colleague Nathan has already reached out to you from another thread, so I'll keep you in his capable hands 😊

[kcjh82]

I'm also having the same issue and I have tried reaching out via web chat and telephone but just not getting resolved at all. I will end up cancelling as I have been misled at every stage.