Cancelled contract and heard nothing except the next months bill

[Pookah]

I cancellated my contract both by chat and letter for 20th September 2024 when my contract ends. I received a phone call from the feedback team apparently as the gentleman said because I had sent a letter of cancellation. The next communication I received was 21 September and it was my billing advice for October at a much higher rate to the previously discounted rate.

Trying to communicate with Virgin Media is a nightmare, nothing is easy.

What I require from Virgin Media is: a) what to do with their modem, b) what if any penalty costs. Virgin was disconnected by me on 15 September 2024. 

Let the saga begin. A tip for other do not set up payments by credit card as my bank states it is very difficult to cancel them, and you have to ask the supplier to stop receiving funds.  

[Cardiffman282]

What notice did you give? A month is required. 

[Pookah]

about 20 days notice

[goslow]

You need to give VM 30 days notice to cancel your services.

Equipment return info here

https://www.virginmedia.com/help/return-or-recycle-equipment

Costs for non-return at the bottom of this page (expand the drop down for 'Non-returned equipment')

https://www.virginmedia.com/legal/price-guides

[Kath_P]

Hi Pookah, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've decided to leave Virgin Media. As mentioned in the thread already, there is a 30 days notice. Once we've processed the notice, the billing usually continues as normal until your disconnection date. We can take a look at the account to check the information you need and also provide you with an update. 

In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,