Cancellation

[mounad]

I have been trying to contact virgin media for days unsuccessfully regarding my monthly payment I cannot afford the new monthly payment & have been given a quote from another provider for half of what virgin are charging so therefore if you can't contact me anytime soon I have had no option but to  cancel my direct debit

[Andrew-G]

Sounds like business as usual for VM.

[Jodi_S]

Hi mounad,

A warm welcome and thanks for posting on our community forums. We can certainly understand the frustration caused with the long wait times to speak to an agent regarding your current package.

Unfortunately, package changes are not something we deal with from our community forums. 

If you wish to take out a new retention's deal with us, you will need to contact our team about this issue on 150/0345 454 1111 or use our WhatsApp messaging service on 0730 532 7112.

Alternatively, you can use the link here https://virg.in/existing.

Kind regards Jodi.