Was moving house and virgin was not providing in the new area. Virgin Media’s website said that if I provide proof of the new address I will be credited the last bill which included the cancellation fee.
I’ve done this via live chat, gave my forwarding address and waited for further instructions, but did not get any apart from how to send the equipment.
Phone their complaints number (this is not an easy task as virgin’s website redirects to various FAQs) but the person on the phone said because there is no record of me doing this via phone he cannot help/he needs proof i.e. screenshots of the live chat and said I need to contact live chat team and ask them.
Obviously now because I’ve disconnected I have limited options on VM website, meaning I can’t access the live chat.
Basically I’ve moved, have no internet as the cannot provide in the area, charged the full amount and saying they cannot help.
