VM continues to bill you on the normal schedule right up until the day you are disconnected.
When is your direct debit date for the 28 Nov to 27 Dec 2024 bill?
Hi tigger137
Wishing you all the best for your home move.
What equipment do you have as not all equipment needs returning? You can check < here >
You can order returns packaging online and have it sent to either your new or old address
/virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack
Also if you have a printer you can print out your own label and return the equipment in your own packaging.
I hope this link helps https://www.collectplus.yodel.co.uk/virgin
After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store. make sure you receive a tracking receipt and keep it safe. (The Sender Ref on the label is for your VM account number)
** Use either or both of the following links to find your nearest store (they have different shops listed)
Thank you. This is far more helpful than any information I got direct from VM.
I had seen online that they don't want my antique Tivo box back but I don't see why I should have to try and find somewhere to recycle it so they'll be getting it back whether they want it or not!
Glad to hear this and I am sorry to hear this.
If ever in doubt and you have an local O2 shop just take all the kit there and they will take care of it all.
