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Bob063
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Cancel my virgin contract

I contacted your team on Friday afternoon to cancel my contract in full (tv, broadband, mobile phone and landline)

The email I received only mentioned changes to my account not a full cancellation.

Can you please clarify that my account will be cancelled in full later this month. 

Thank you.

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Aaron2
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Re: Cancel my virgin contract

The email you received will probably just be the generic one stating you've made changes and then should say - broadband etc. 

There's no actual email to confirm a disconnection, one of the forum team should be able to get the confirmation for you but it may not be until next week dependant on if they work weekends. Your best bet is calling back in and confirming that way, or waiting 30 days and seeing if it stops. 


** I work for VirginMedia but all opinions posted here are my own.
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