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Bunter1965's avatar
Bunter1965
Joining in
8 months ago

Can't track my delivery

Hi

I signed up for a broadband/TV self installation package 4 days ago and received my confirmation email immediately with an order number. I still haven't received a date for delivery of my box etc. and when I try to track it I have to set up an account. I have tried this both online and via the app but they both ask for my account number, which I don't have yet. How can I confirm the status of my equipment?

Thanks

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  • alexcarey's avatar
    alexcarey
    Tuning in
    8 months ago
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    Bunter1965botox dubai wrote:

    Hi

    I signed up for a broadband/TV self installation package 4 days ago and received my confirmation email immediately with an order number. I still haven't received a date for delivery of my box etc. and when I try to track it I have to set up an account. I have tried this both online and via the app but they both ask for my account number, which I don't have yet. How can I confirm the status of my equipment?

    Thanks

    It sounds like you're experiencing a common issue where you're unable to track your order because you don't have an account number yet. Here’s what you can do:

    1. Contact Customer Service: Reach out to Virgin Media's customer service via phone or live chat. Provide them with your order number and explain that you haven’t received your equipment delivery date yet. They should be able to provide you with the status of your order and any tracking information.

    2. Check Confirmation Email: Sometimes, your confirmation email might contain a link or additional instructions for tracking your order. Double-check the email to see if there are any specific details or steps you might have missed.

    3. Wait for Account Setup: It’s possible that your account number will be generated once your order is processed further. Sometimes there can be a delay in this process. Ask customer service if there’s a typical timeframe for receiving your account number.

    4. Visit a Virgin Media Store: If you have a Virgin Media store nearby, visiting in person might expedite the process. Bring your order number and any relevant identification to get assistance directly.

    Hopefully, this helps you get the information you need. Good luck!

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    8 months ago
    Copy Link

    Hi Bunter1965,

    Thanks for posting and welcome to our community  😊

    Sorry you've not been able to track your delivery. So I can help I've popped you over a private message, to get a few more details from you. 

    Alex_Rm

     

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Hi

I signed up for a broadband/TV self installation package 4 days ago and received my confirmation email immediately with an order number. I still haven't received a date for delivery of my box etc. and when I try to track it I have to set up an account. I have tried this both online and via the app but they both ask for my account number, which I don't have yet. How can I confirm the status of my equipment?

Thanks

","body@stringLength":"438","rawBody":"

Hi

I signed up for a broadband/TV self installation package 4 days ago and received my confirmation email immediately with an order number. I still haven't received a date for delivery of my box etc. and when I try to track it I have to set up an account. I have tried this both online and via the app but they both ask for my account number, which I don't have yet. How can I confirm the status of my equipment?

Thanks

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Can't track my delivery","moderationData":{"__ref":"ModerationData:moderation_data:5552342"},"body":"
Bunter1965botox dubai wrote:

Hi

I signed up for a broadband/TV self installation package 4 days ago and received my confirmation email immediately with an order number. I still haven't received a date for delivery of my box etc. and when I try to track it I have to set up an account. I have tried this both online and via the app but they both ask for my account number, which I don't have yet. How can I confirm the status of my equipment?

Thanks

It sounds like you're experiencing a common issue where you're unable to track your order because you don't have an account number yet. Here’s what you can do:

  1. Contact Customer Service: Reach out to Virgin Media's customer service via phone or live chat. Provide them with your order number and explain that you haven’t received your equipment delivery date yet. They should be able to provide you with the status of your order and any tracking information.

  2. Check Confirmation Email: Sometimes, your confirmation email might contain a link or additional instructions for tracking your order. Double-check the email to see if there are any specific details or steps you might have missed.

  3. Wait for Account Setup: It’s possible that your account number will be generated once your order is processed further. Sometimes there can be a delay in this process. Ask customer service if there’s a typical timeframe for receiving your account number.

  4. Visit a Virgin Media Store: If you have a Virgin Media store nearby, visiting in person might expedite the process. Bring your order number and any relevant identification to get assistance directly.

Hopefully, this helps you get the information you need. Good luck!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-08T08:00:32.007+01:00","lastPublishTime":"2024-08-08T08:20:42.110+01:00","metrics":{"__typename":"MessageMetrics","views":1035},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5552290/message:5552342","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"2204","rawBody":"
botox dubai wrote:

Hi

I signed up for a broadband/TV self installation package 4 days ago and received my confirmation email immediately with an order number. I still haven't received a date for delivery of my box etc. and when I try to track it I have to set up an account. I have tried this both online and via the app but they both ask for my account number, which I don't have yet. How can I confirm the status of my equipment?

Thanks

It sounds like you're experiencing a common issue where you're unable to track your order because you don't have an account number yet. Here’s what you can do:

  1. Contact Customer Service: Reach out to Virgin Media's customer service via phone or live chat. Provide them with your order number and explain that you haven’t received your equipment delivery date yet. They should be able to provide you with the status of your order and any tracking information.

  2. Check Confirmation Email: Sometimes, your confirmation email might contain a link or additional instructions for tracking your order. Double-check the email to see if there are any specific details or steps you might have missed.

  3. Wait for Account Setup: It’s possible that your account number will be generated once your order is processed further. Sometimes there can be a delay in this process. Ask customer service if there’s a typical timeframe for receiving your account number.

  4. Visit a Virgin Media Store: If you have a Virgin Media store nearby, visiting in person might expedite the process. Bring your order number and any relevant identification to get assistance directly.

Hopefully, this helps you get the information you need. Good luck!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:5552342_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:74":{"__typename":"Rank","id":"rank:74","position":5,"name":"Forum Team","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:520790":{"__typename":"User","id":"user:520790","uid":520790,"login":"Alex_RM","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-10-27T10:13:05.830Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS01MjA3OTAtMTE2OTI5aTM4OEE2ODEyNURFNjRGOTY"},"rank":{"__ref":"Rank:rank:74"},"entityType":"USER","eventPath":"community:virgin/user:520790"},"ModerationData:moderation_data:5552412":{"__typename":"ModerationData","id":"moderation_data:5552412","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5552412":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:520790"},"id":"message:5552412","revisionNum":1,"uid":5552412,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumTopicMessage:message:5552290"},"conversation":{"__ref":"Conversation:conversation:5552290"},"subject":"Re: Can't track my delivery","moderationData":{"__ref":"ModerationData:moderation_data:5552412"},"body":"

Hi Bunter1965,

\n

Thanks for posting and welcome to our community  😊

\n

Sorry you've not been able to track your delivery. So I can help I've popped you over a private message, to get a few more details from you. 

\n

Alex_Rm

\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-08T10:55:46.898+01:00","lastPublishTime":"2024-08-08T10:55:46.898+01:00","metrics":{"__typename":"MessageMetrics","views":1089},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5552290/message:5552412","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"348","rawBody":"

Hi Bunter1965,

\n

Thanks for posting and welcome to our community  😊

\n

Sorry you've not been able to track your delivery. So I can help I've popped you over a private message, to get a few more details from you. 

\n

Alex_Rm

\n

 

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