On Friday I bought 1gb fibre. I already had a VM account so I signed in and bought the package. Set-up my direct debit and got the confirmation email. However when I sign into the account, I do not see the package I had bought. When I try and navigate through the account it just says I am not the primary account holder.
When trying to figure out what the account it's hooked up to I was able to see a package under the upgrade options. Which looks like my parents VM package as it includes a landline and TV. So I asked them to look on the account however they also couldn't see any reference to my broadband package.
I tried calling up VM but my mobile phone number is tied up to another VM account that my Dad once setup. I couldn't really get anywhere over the phone with VM as they wanted me to pass security.
But all I want to know is what account my broadband is linked to and why I can't see my broadband package. What I don't understand is, if my account is not a primary account why was I able to order a broadband package. What worries me is I have my bank details hooked up to the broadband but no way of accessing it or being able to talk to VM.
I just want to be able to discuss my issue and see if I can get it resolved but I don't see how that is possible with the way thier phone system is setup.
