Can't return equipment I do not have

[Jobato1972]

Sorry if wrong board. 

I've cancelled my contract. I'm being asked to return 3 items but only have two. The engineer who replaced the 500gn Tivo box with 1Tb Tivo took the 500gb. I have been trying to get through to customer services for 2 days. The Whatsapp bot chat is also a joke. I've saved screenshot... hours wasted.

[carl_pearce]

VM only expects you to return certain kit, others can be recycled however they have an obligation to recycle themselves:

https://www.virginmedia.com/help/return-or-recycle-equipment#3d29662d-3911-491c-a9f7-5a138a408750

VM should reply to this thread to confirm, however it can take several days.

[Paul_DN]

HI Jobato1972,

Thank you for reaching out to us in our community and welcome back, sorry to see you are being asked to return equipment you have not got, so we can help I have sent you an invite into a private chat, please look out for the white envelope to accept.

Regards

Paul.