Can’t login to my Virgin Media

[LUKEMC96]

Whenever I try to login to My Virgin Media on browser, after putting my email and password in it doesn’t ever load.

I just keep getting the below screen and it never puts me through to my account. I want to turn off my Safeguard/parental controls but can’t access the required settings

 

 

[Steven_L]

Hey LUKEMC96,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having accessing your online account, this is a known issue at the moment and our team are working to get this resolved for all affected customer.

Kind Regards,

Steven_L

[peteski100]

Is there any update on this issue? I'm having exactly the same problem. I can't access my parental controls which means I can't block harmful content from my kids. Please advise urgently!