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Can I talk to someone in UK?

TF1909
Dialled in

3 weeks ago

I’ve had Virgin contact me I think from Phillipines to re-sign me on new contract - it has come through on virgin retention number. But It’s hard to understand the caller and they wanted my bank account details again - I’m reluctant to do this as I’ve also been told to email a non virgin email to give permission for my wife to be account holder. 
Can I speak to someone about this as I feel uneasy? Help

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5 REPLIES 5

roy247
Superstar

3 weeks ago

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and select the " leaving option ",  best time to call is around 8am when the lines open and you should get through to the UK based retentions team, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

 

newapollo
Very Insightful Person
Very Insightful Person

3 weeks ago

@TF1909 wrote:

I’ve had Virgin contact me I think from Phillipines to re-sign me on new contract - it has come through on virgin retention number. But It’s hard to understand the caller and they wanted my bank account details again - I’m reluctant to do this as I’ve also been told to email a non virgin email to give permission for my wife to be account holder. 
Can I speak to someone about this as I feel uneasy? Help

Phone numbers can be easily spoofed so it's right to be wary.  The caller shouldn't need your bank account details, although they could ask for your bank sort code (this only identifies the bank and not your bank account number) as part of DPA.

VM don't use non VM email addresses to contact customers.

A member of the forum team should pick this up for you and PM you for details so they can check internally.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Sabrina_B
Forum Team
Forum Team

3 weeks ago

HI @TF1909 👋.

Thanks for reaching out to us. Apologies for the experience that you have had, so that we can look into this further, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

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worldstream
Dialled in
In response to roy247

2 weeks ago

I am not getting a leaving option. I can't resolve this, I'm leaving. The online chat thing is a complete waste of space.

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roy247
Superstar
In response to worldstream

2 weeks ago

If you dialled 150 it used to be options 1,1,4 and 4.

 

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