Broken outside brown box

[Ebaker1]

My brown box has been vandalised and has completely broken off and needs replacement. I have been unable to get through on the automated phone line to book a technician appointment. How do I do about getting an appointment? Thanks 

[Steven_L]

Hey Ebaker1,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your omnibox, we can arrange for this to be repaired from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L