Box cover missing

[Ltxcb]

 

Hi

The cover on my virgin box outside is missing can I get this replaced? Pic is attached

Laura

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Gareth_L]

Hello Ltxcb.

Thanks for your first post and welcome to our community.

We will be able to arrange for an engineer to pop round and fit a new cover on the box for you.

If the weather is anything to go by from today, it's probably best to get this done as soon as possible.

If you don't mind, I will need to send you a private message to pass security first.
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello Ltxcb.

Thanks for those details.

I have booked you in for the next available appointment on your preferred day. To view this please sign in to My Virgin Media here . Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment detail. I have also advised the date and time by a private message.

Would you be able let me know how the visit goes.

Gareth_L