@kheaton wrote:I signed that contract on 6th August, yet my current bill which is dated 2nd August (paid 20 August) says it's for the period 13 August to 12 September. So do we pay a month in advance each month? When will the new contract price kick in?
I'm in a similar position to yourself having signed a new contract with a lower monthly payment than I was paying until renewal.
You are correct that you are paying a month in advance BUT the price of your package will have kicked in already. You won't see it on the bill raised on 2nd August but VM should have raised a credit on your acount for the period 13th August-12 September. They have on my account.
When your next bill surfaces on 2nd September this credit should be applied against your new monthly payment so this bill/DD amount (if paying by this method) will be lower than the new agreed contract price by whatever this credit is. Then when your next bill arrives 2nd October, there should now be no credits/adjustments and your monthly bill will coincide with your contracted amount. In my case I am satisfied that VM have billed me correctly judging by the bill that arrived today.
So 23rd July my bill was £41.22 (included advance charges for the period 14th August-13th Sep)
On 13th August I recontracted at a new service charge rate of £37.18 and VM work out the credit due to me (£5.90) as my service chages will be lower for the period already billed and paid for (13th August-12 September)
On 23rd August (today) my new bill is at the new contracted rate of £37.18 less the credit amount of £5.90 i.e £31.28
On 23rd September onwards my bill will be at the contracted rate of £37.18 until any in-contract price rises take place.
