Forum Discussion

jlecfc's avatar
jlecfc
Tuning in
5 months ago
Solved

Another contract renewal problem!

Like many others in this community, I was offered to renew my existing contract (online on 1st November 2024), and accepted, keeping everything exactly the same for only a few pounds more.  On 8th November, the contract showed updated on my account.  The renewal contract is showing different in my account to what I agreed to in my confirmation email.  In addition to this, I have received confusing contract information sheets showing my costs going forward to be 'zero pounds'.  This is most confusing, can someone confirm what my contract should be and the monthly cost.

  • Sabrina_B's avatar
    Sabrina_B
    5 months ago

    Hi jlecfc 👋.

    Thanks for reaching out to us, sorry to hear you are having issues with a contract you have signed up for. So that we can give you more clarity on this, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    5 months ago

    Hi jlecfc 👋.

    Thanks for reaching out to us, sorry to hear you are having issues with a contract you have signed up for. So that we can give you more clarity on this, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • HavencroftKev's avatar
    HavencroftKev
    Rising star
    5 months ago

    This contract renewal situation really is a mess. 

    If VM could have honoured my online contract renewal I wouldn't be leaving on Wednesday. 

  • jlecfc's avatar
    jlecfc
    Tuning in
    5 months ago

    Just to update , fortunately my query was picked up by Sabrina_B Forum Team member and was  dealt with in an extremely efficient manner. My contract and price has now been confirmed .

     

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      5 months ago

      Hi jlecfc 👋.

      Thanks for joining me in a private message and thank you for your kind words, I am glad we got your package sorted, and should you need us again we are never too far away.

      Sabrina

    • HavencroftKev's avatar
      HavencroftKev
      Rising star
      5 months ago

      Hi jleclf, 

      Was it the exact contract you were offered or a different contract which was similar and then a credit on your account each month? 

      • jlecfc's avatar
        jlecfc
        Tuning in
        5 months ago

        Hi HavencroftKev

        It was exact same contract with credit each month .