Forum Discussion

Nealew's avatar
Nealew
Joining in
2 months ago

Additional charges on bill for two extra Netflix accounts

I have a volt package that includes Netflix as standard. For some reason my next bill has two additional Netflix charges added to my next bill. I cannot seem to resolve this with anyone , has anyone had a similar issue?

I am also struggling to get. My agreed contract shown online my account despite several attempts.

I have tried phone calls / chats without success, the whole renewal of my contract has been a complete mess, the right hand does not seem to know what the left arm is doing

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 months ago

    Hey Nealew, thank you for reaching out and a warm welcome to the community I am sorry to hear about your Netflix charges.

    I can see you've spoke to someone about this, did they manage to help at all? 

    • Nealew's avatar
      Nealew
      Joining in
      2 months ago

      Yes, I did and they said they would sort it out, but yet to see any confirmation in writing

      • Carley_S's avatar
        Carley_S
        Forum Team
        2 months ago

        When checking the billing breakdown you might find that there are two charges as you pay in advance for your services. So if you made any package changes and added another service or addon, you will see a charge for the previous bill and the dates between when you made the change and the end of that particular billing cycle, and then another charge for the next month's bill. This should show on the Netflix breakdown as different start dates. Is that what you can see on your billing, or do both charges show the same date? 

  • Nealew's avatar
    Nealew
    Joining in
    2 months ago

    Thanks for the response, my whole contract renewal has been a complete nightmare when all I wanted to do was renew what I already had at a competitive price. It has taken me several calls / chats and several different contract issues to hopefully get to where I have agreed to be, but yet to see it confirmed.

    Back to your point, I had Netflix as part of my old package and new. For some reason I then had two further subscriptions one for the remainder of 2024 and one for the start of 2025, exactly as you suggest. I have hopefully resolved this by virgin media agreeing to remove these additional subscriptions as I am already paying for one within my agreed contract.

    The whole renewal process has been a nightmare with Virgin even switching off all of my services at one point, then charging me maximum price for all my services despite issuing an agreed contract, charging me on my bills two months in a row for the wrong amounts. Trying to resolve these issues is very difficult.I await to see if my package is reflected correctly online as agreed as at present it shows the wrong bill and the wrong contract!

    • Nathan_B's avatar
      Nathan_B
      Forum Team
      2 months ago

      Thanks for the update. We're glad to see that you've been able to get help with this matter. Apologies for it not being a great service as we'd expect.

      If you need anything further please let us know. We're always happy to help.

      Regards

      Nathan

  • Nealew's avatar
    Nealew
    Joining in
    2 months ago

    Just paid the next bill , still paid for 3 Netflix subscriptions despite my contract and despite promises that it had all been sorted. The whole thing is a joke, I really thought I’d sorted it out but should have known better.

    The lack of competence is astonishing, I will now have to go back on for probably the 6-7 time to try and resolve ,unless somebody can sort it here for me.