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New contract not showing in my account
My contract was coming to an end so I renewed with a deal that was offered to me on the app. This was on the 15th September, and I received 3 emails confirming the change (one with the order summary, one with the contract, and one final email confirming the changes and my new monthly bill of £27.75). A month later, the changes still aren't showing in my account and it states my monthly bill is £65.97. I spoke to someone on the live chat yesterday who said the updates had been applied to my account but they don't usually take a month to show. How can I check that the new contract I signed up for is in place? Ideally before I am overcharged?Difficulty Activating Netflix Service
I am experiencing ongoing difficulties activating my Netflix account, which is included as part of my package. When I access the entertainment section, the message reads: Please wait whilst we’re activating your Netflix service. Pending: Adding soon This message has remained unchanged for the last three days. Despite multiple phone calls and online chats, and repeated assurances that the service would be activated within 24 hours, no progress has been made. I would be grateful if you could provide a clear resolution or next steps.Secondary email account locked
Hello, I got some invaluable help in this forum about 4 years ago so I am hoping that a VM agent will see my post as I am at the end of my tether! One of my secondary email account got locked on 9th October, exactly one week ago. I called Virgin Media the following day and was given an IT ticket number. Unfortunately, despite about 10 follow-up calls, I still haven't got a resolution. I was told the ticket had been escalated and that it would take up to 48hrs, then on another call, up to 5 "working days", and then tonight "another 5 days". I cannot wait another 5 days as I am expecting some very urgent emails into that mailbox. Please can someone suggest some ways to resolve this issue?£50 justeats voucher reward is pointless
About a month ago, I signed up for the 12 month student broadband package which comes with a £50 Just Eat voucher. Yesterday I went to check my university emails and found an email had come through from 3rd October but because of university email security system, it had taken 7 days to be marked as safe as an external email. When trying to claim my voucher, it says ‘this event is full’, and despite contact with virgin over the phone and web chat, nothing could be done because they told me the voucher is only valid for one day and had expired despite only reaching my email address 2 days ago. Not sure why they offer an award if there’s a one expiry and there was nothing I could find which states a one day expiry. Make sure not to bother going with this deal if there is any sort of system which filters out external email addresses and virgin support were not helpful and kept telling me to go between phone contact and web chat.Is the sales guy that knocked on my door legit?
A very nice sales guy knocked on my door. He had a Virgin jacket on and a tablet and shared that Virgin have recently updated the service in the area and was discussing switching to VM. Seemed too good to be true and no ID or van visible. Though he did seem to be going door to door. Gave me a slip with a Virgins logo and a mobile number, QR code and website thing on it.Renewal of contract
Our contract was due for renewal, but the new price is far too expensive, we are now due to leave in a couple of days. Previously we have always received a better deal but it would appear not to be the case any longer. We’ve been with Virgin since the old NTL days. Looks like we will have to leave, with the added hassle of changing email addressUnable to activate Netflix
I’ve recently switched from Sky to Virgin Media and my package includes Netflix. I already had a Netflix account through Sky and was hoping to link this account to my VM account. I have had no activation email and I can’t find any way to activate or link my account onto Virgin Media. My VM app has no link to this either. I managed to speak to someone at VM but they were no help and just told me to speak to Netflix. can anyone please help? Thanks
