Manage Your Account
cancel
Showing results for 
Search instead for 
Did you mean: 

Browse the Community

Account - Cable

Please remember to keep your personal information private

6700 Posts

Account - Mobile

Please remember to keep your personal information private.

456 Posts

Activity in Manage Your Account

New contract offer not gone through

I logged on my account online last month and saw a renewal offer that i thought was too good to be true. I accepted and got 2 emails which included a pre contract and a conformation with the order reference. However the new package and price hasn't b...

mikeg2k by Joining in
  • 115 Views
  • 4 replies
  • 0 kudos

Trying to cancel

Does anyone have experience cancelling a contract without knowing the account number?The account is not connected to my email address, however, the payment method is my personal bank account.I no longer have contact with the account creator.I would p...

Looking for WS or CH number

Hi there, I signed up for Fibre Broadband via Top Cashback in October last year but in order to receive my cash back, I have to provide a WS or CH number to them. This is not on any communications or documentation that I have received from Virgin Med...

uqais by Just joined
  • 15 Views
  • 0 replies
  • 0 kudos

Renewal contract issues

I am struggling to change and renew my account. My online offer gives one price but the contract summary has a different price. When I try to renew on the app it gets so far then there is no way to accept or confirm. I spent 2 hours on the online cha...

external installation

Good evening,Four months back a virgin media representative cold called my house. They provided me with details about current packages and asked if I was interested. I said I wasn't interested in changing providers because my contract had just renewe...

Credit agreement

Hi, I’m still being billed for my phone I purchased through Virgin a few years ago which I’m sure has been paid off. I can’t find any emails relating to my agreement and have spent all day being passed from Virgin to 02 can anyone help ? 

Gem1394 by Just joined
  • 28 Views
  • 1 replies
  • 0 kudos