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Unable to access my virgin media account
I have already posted regarding not being able to access my ntlworld.com emails but I have just tried accessing my account and same thing happen as when trying to access my email account. According to check the service status I was able to enter the postcode and my account name and the message I got was there is maintenance work being carried out. I need to be able to access my account and emails urgently.
Virgin Media have changed my contract without my permission
Simply put, I called the Virgin Media CS team two days ago on 12/7 to report a broadband signal issue in my area. Later on the call, they go through some of the upgrade options for my current contract. I told them I do not want any changes to my current package and will decide later on if I want to renew or not. However, I received an email today stating that my contract has been renewed and my package upgraded. I just simply want to go back to my old package and make decision later on this year about renewal. Does anyone know how to file a formal complaint so it can be resolved?
Virgin media full outage & compensation
Firstly, the outage is still ongoing All internet & TV were lost at around 9:40pm on Saturday night. It is now Monday 1:30pm & still no internet etc. Have had text stating it is expected to be fixed TOMORROW by ~1:00pm, so that'll be a total of ~64hrs without internet or TV, can't even watch any recordings I have registered loss of service, so I guess by 9:40pm tonight I would expect this would count the start of compensation EXCEPT I've re-read the automatic compensation page online g it seems the fact that compensation is apparently if you have loss for 2 WORKING days Is this right ?, surely compensation should be if loss for 2days regardless of whether work days or weekends. People work from home probably over the weekends, so loss of internet over weekends should be compensated .. shouldn't they ???Contract Details - Having a Bad Day!
Could someone please instruct me how to find all my Contract (If I have one) details? e.g. ALL inclusions in the price - time remaining if any - This excessive heat has unfortunately knocked me sideways both physically and also negatively impacted my hearing so a phone conversation at the moment is not an option. Any advice/info appreciated. Regards - BobTAccount Problem
Following my divorce back in 2007 my ex husband and myself phoned up together and were told that the account would be taken over by myself. Since then I have received and paid all the bills. However, when I log on it is saying that I am not the main account holder. Also, I appear to have stopped receiving emails but my ex husband is receiving them to his email address but the body of the email is addressed to me. Please can someone from VM help me sort this out please.Problem with extending contract
I was supposed to cancel my services on July 7th, but on July 4th received an offer to extend for 25 GBP per month which I accepted (I received the contract information sheet). I confirmed with customer service (disconnection team) that it's approved and there will be no disruption in service. On 7th July my service was still disconnected and I was informed when I called that it may take 72 hours to set it up again. Later in the day I had an unexpected visit from Sales Team to tell me that they don't see any information about me extending the contract, I am just no longer a customer. They have made me believe that instead of waiting to extend which won't happen, I should start a new contract with them on the spot. They have promised to match my extension offer of 25 GBP per Volte M350 and send new router within 24h, but I received a contract for 29 GBP and installation date for July 10. The sales person also promised at least Hub4, but he was dishonest in many cases and I received the Hub3. The sales person said I need to create a new account, but I can't use my email because it's already used by another account (yes, me!). I am very unhappy about how the extension deal has been handled and that I can no longer just continue services as confirmed, but have to set it up again. **************** Can someone help with the following things? Nobody started to proceed my case and I don't know if they start because it was created from deactivated account: -Match my extension deal of 25 GBP per month as offered - Dispatch return box for my old router since I have to have new one - Release my email address so I can create new account (I want to connect my new account with the email address from the contract) - During a call with customer team on morning 7th July (before the visit from the sales person) I was also offered 25 GBP credit to my account as good will for the inconvenienceLate fee payment
In January this year I have gone through less than smooth upgrade process to my package. As a result my January bill was higher than usual however VM still collected the usual amount via Direct Debit and the outstanding bill balance was carried over to the next month + a £7.50 late payment fee. This has caused a 'Late payment' marker to be added to my otherwise immaculate credit score. I really don't care about that £7.50 but is there any way to have the 'Late payment' removed from my credit score as I have learned it will stay on my record for 6 years and it was was clearly a VM fault by not taking the correct amount via DD. I'd appreaciate any help in this matter, Kris
