I have had exactly the same issue, in that I have renewed my contract early as the online deal was really good, only a small increase having added UHD sports. It includes TNT so really happy. The new channels came active today but had two emails. The...
Hello I am in same situation. I wanted to activate it for November then cancel. I tried to untick the add on. No joy and cannot find how to cancel. If I had know this I would have gone with another tnt option away from virgin. I then had tech issues ...
Have just had external work before installation on Monday. I received a message to say to set up Virgin media account. I can’t though as I have no account number or area number. I only have pre-contract paperwork which doesn’t have this information.
On Wed 18 December I accepted a text offer to upgrade from 500 mbps to 1 Gbps for £3 extra. I accepted all the legal stuff and got three emails one had subject line 'Your Virgin Media Order' and some details including activation date tomorrow Sat 21 ...
Does anyone have a direct email for complaints, and every other complaints department contacts I need to contact complaints and I’m taking it to ofcom any help please ?
In August 2024 I signed up to an 18-month Broadband and Mega TV package which included a "Netflix standard" subscription (I have proof in a contractual pdf).Since going live in September and 3 sets of bills later, I am being charged for my "Netflix s...
I've tried to change the account my direct debit comes out of. It said I needed to make a payment before it would let me do that. So I paid the amount it said using my debit card, got a confirmation email, and tried to do the rest. The website and ap...
My usual bill is £37. This bill shows the exact same breakdown (charges, discounts) but I have been charged over £110. I have discounts that last until 01 December 2025 which is clear on the bill itself. I haven't changed my contract and am part-way ...
I recently signed up for broadband service and I received an email saying I get 3 months free disney+. It said to login to my account and there will be a link however I can't see any link to activate it. Can someone please help me find out how to get...
