Forums
Managing Your Account - Cable
Please remember to keep your personal information private
Recent Content
Virgin media and 02 logins not working...!
I've been trying to access my ntlworld email since friday and keep getting the below. That happens on all devices, different computers and phones and different browsers: I also tried to log in to my O2 app and have the same error message. Can you help? --- The requested URL was rejected. Please consult with your administrator. Your support ID is 2b8f479f-02ba-450a-9e61-4e22c5a961d4 Error 403 - Forbidden F5 site: pa4-parTrouble accessing account
I am trying to access my virgin media account but can't. It wants me to link my O2 account but wont accept my old virgin media password and when I use validate another way it goes in circles with emails and codes that never work. How can I just get into my account or.talk to someone as I wanted to book an engineer for a tv amd landline problem but cant do itNo upgrades or renewal offers…
Hi i am due to be out of contract in 6 weeks and for as long as I have had the account the Virgin media account portal tells me to upgrade my package or check renewal offers. However every time I click the links I always get a Sorry not found page displayed. Can someone check my account is setup correctly and tell me why I can never see any upgrades at renewal offers. thanks nealRenewal offers laughable
After being a loyal customer for many years its now time to leave infact disconnection date is wednesday so 1 days time, the renewal offers was 3 times what im paying, I then get a message to say contact on chat as they have a fab deal to offer me to stay so I did and that wasnt much better, the attitude of the people ive spoken to has been awful, one actually said theres no point in trying to compromise as they can't do anything as the deals are set by computers so basically luck of the drawer and was basically told take it or leave it so im leaving it so disappointed 😞Sign in details not recognised
Sorry, we can't sign you in just now Don't worry, it's just a quick pause to help keep your account safe. Instead: Use a device you've signed in on before Try again from a familiar connection If you're on a VPN, switch it off and have another go Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it. What do I do to get back? Thanks
How to retrieve and change a forgotten password from email NTLworld.com
I have forgotten my password for the email account ending with NTLworld.com. I have tried to change, repair, amend the password etc to no avail. I cannot access my calendar or emails due to an upgrade in Microsoft Outlook. I have spoken to Microsoft and they direct me to NTLworld.com. I have tried to contacting them through Virgin site, but it does not recognise my email address. I have tried to do a system restore, but the PC will not allow it. Can anyone assist with this problem please as I am going round in circles and not getting anywhere. Thank you in advance
Netflix with Virgin
In a moment of weakness I clicked through one of those SMS’s you get offering an upgrade to next tier of broadband for a small additional payment. I selected the appropriate option, noting going a further jump was marked ‘new contract’. Having done this and ticked the appropriate box in the link I was sent I now get a ‘thanks for making those changes’ added - my next BB level removed - Netflix with ads So where did I lose Netflix? I presume Netflix is still offered with new bundles? I note I still have right to cancel as this has only just arrived I haven’t had anything from Netflix to say it’s changed but I will be exercising my right if it does.
