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Problems signing into my virgin media account
Up until about a week ago I was able to sign into both webmail and My Virgin Media but now it is telling me my password is incorrect. This is a blueyonder email address. I know my password is correct as I am still downloading email via POP3 using those credentials. webmail / My Virgin Media / POP3 is working for the other stub accounts linked to my main account but not for the main account itself. The stub accounts include both blueyonder and virginmedia email addresses. I've tested against multiple browsers on multiple devices with no luck. Anyone know a fix?Multi room - stream or mini box?
Hi, I am considering signing up to Virgin as my current provider services are due to expire. I have looked at offers on the website and selected multi room - as I had with previous provider. Difference being the previous provider offers a mini box that connects to the main box and is plug and play over WiF. When I selected multi room when looking at the virgin offers it states it’s a stream box and not a mini box When I had virgin in a previous property with multi room I had to have the coax connector in the second room. Is this still the case or are the stream boxes an alternative? I can’t find much info on the stream boxes and if I can actually watch live TV on them or if it’s just on demand content - for example could the main box watch sport on one channel in room A and the stream box watch live sport on the stream box in room B at the same time? id prefer not having to get the coax cables installed in the second room but want to be able to watch live TV on the second box. thanks for any adviceHacked
TimePriorityDescription04-02-2025 20:33:32noticeGUI Login Status - Login Success from LAN interface04-02-2025 18:34:42noticeGUI Login Status - Login Success from LAN interface04-02-2025 17:41:41noticeREGISTRATION COMPLETE - Waiting for Operational status04-02-2025 17:41:36warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:01:5c:9f:92:73;CM-QOS=1.1;CM-VER=3.1;04-02-2025 17:41:29noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:01:5c:9f:92:73;CM-QOS=1.1;CM-VER=3.1;04-02-2025 17:41:28noticeTLV-11 - unrecognized OID;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:01:5c:9f:92:73;CM-QOS=1.1;CM-VER=3.1;04-02-2025 17:41:21warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:01:5c:9f:92:73;CM-QOS=1.1;CM-VER=3.1;04-02-2025 17:41:19noticeHonoring MDD; IP provisioning mode = IPv404-02-2025 17:41:06criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;04-02-2025 17:41:05criticalCable Modem Reboot because of - unknown03-02-2025 09:51:28critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:01:5c:9f:92:73;CM-QOS=1.1;CM-VER=3.1;03-02-2025 09:51:28criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:01:5c:9f:92:73;CM-QOS=1.1;CM-VER=3.1;03-02-2025 09:50:20criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:01:5c:9f:92:73;CM-QOS=1.1;CM-VER=3.1;03-02-2025 06:52:06criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;03-02-2025 06:52:06criticalCable Modem Reboot because of - unknown02-02-2025 21:15:05criticalNo Ranging Response received - T3 time-out;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:01:5c:9f:92:73;CM-QOS=1.1;CM-VER=3.1;02-02-2025 21:14:57criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;02-02-2025 21:14:46criticalNo Ranging Response received - T3 time-out;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:01:5c:9f:92:73;CM-QOS=1.1;CM-VER=3.1;02-02-2025 21:14:40criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=18:0c:7a:bb:72:86;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;02-02-2025 21:14:40criticalCable Modem Reboot because of - Reboot Factory reset UISign into Account
Again, after sorting this out 2 days ago with Virgin Media - I unable to sign into my account again. As previously posted I am convinced my connection has MITM actor. I am also unable to sign into my F-Secure account as well. I have followed all the instructions and checked my Router ports etc. Not sure if there is anything else to try? Thanks for any help, I really appreciate any help.Unable to access/register VM account after bereavement transfer since November 2024
To whom this concerns, We have recently experienced a bereavement in our family and have gone under the process of the bereavement transfer policy given by Virgin Media as the main account holder had passed away, but since then we have not been able to access our eBilling or our current account that was supposedly transferred from the main account holder and we are seeking a solution to this problem. The previous main account holder's account is still accessible but is expectedly frozen from when I last tried to access it, as the bill does not go past November 2024. But when we attempt to register ourselves as the new account holder, the web page freezes on itself when we set the password for the account on iPhone. Or on PC, the web page freezes on itself when the password is set, and the webpage endlessly loops on "Request in Progress", with webpage prompts to say that the "Page is not responding, would you like to refresh" and this is the same across browsers Microsoft Edge, Google Chrome and now DuckDuckGo. We've given up to an 1 hour+ with no change to the webpage. When we get to this stage, we do receive an automated reply via email from Virgin Media saying that we have registered for eBilling, but when we try to login with the details we have registered, the login is unsuccessful. This is not a password issue as I have tried resetting the password through the forget password function, which we didn't receive an email to reset the password ever since November and I have tried this function multiple times since then, suggesting our account was not registered properly because the webpage freezes before we could register the account or the transfer from the main account holder is incomplete. We have been in contact numerous times with VM Customer service, but we've experienced no solution to our problem, we have even approached the bereavement team to confirm the transfer was done, which they did confirm, but we are seeing no change to our problem as we still cannot access or register our VM account. So I've made an account here in the hopes that this gets attention as this seems to be a larger issue. We have bill proof, email trails with the bereavement team, the form that was used for a bereavement transfer, and any other relevant information that is needed to prove that we are the current account holder and that we are a customer with VM and this transfer did happen, we are happy to provide it.