No Caller ID on BT8500
All incoming calls come up withheld number since swithching the phone to the hub any ideas
Home Phone
Help with your Virgin Phone line
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Forum Posts
Landline Number Port
Hello,When I joined VM earlier this year, I was told my BT landline number would be automatically ported. As I rarely use the landline it's only just occurred to me why we don't receive any calls on it - the number wasn't ported at all and we have be...
Resolved! Fibre Phone Adaptor
Hello, I’ve received my adaptor to connect to the hub and the other end of my phone. My issue is the hub is upstairs and phone line is in the hallway, the adaptor is tiny.The main cable goes from the street into a box on the outer wall of my house. ...
Telephone adapters
Hi, my adapter has not arrived and my phone is not working. After reading several posts I also have an issue that my hub is upstairs in a room i use for my computer and my phone is in the living room downstairs. How will i plug in unless i move the ...
Existing phones, compatibility with fibre?
How do I find out if my existing phones will be compatible with the VM fibre network? Also, my hub 4 is situated upstairs and the exiting base unit that supports three more 'wireless' phones around the house is now plugged into the usual wall box dow...
For weeks my landlind has been awful
I hardly ever use my landline to make calls as I use my mobil.But quite a few people through on it and every time I'm told something is wrong with line I could not hear them and same a crackle was in background.I didn't know it was due to virgins lin...
Resolved! No Dialing tone
Hello I have had no phone line service now for approximately 12 Days. An engineer came out Thursday last week to sort out the problem. I was told that the phone line service had been closed because I have requested to end my services with Virgin Medi...
Resolved! Increase in usage charge
My mums phone line has just been updated to Fibre Optic and her usage charge has rocketed from £1.87 to £11.27. VM assured her that there would be no change to her usage charges if she went from “copper” to “fibre optic”. Was she misinformed?
FW500 firmware update stuck
We just recently had the FW500 installed and I tried to do a firmware update, it seemed to download ok, then said loading and since been stuck with message loading showing on the display for the last 2 days. Has anyone else had the same problem is th...
Flashing ‘red phone symbol’
Hi thereThere was an issue with the service in my postcode area yesterday but today it’s reporting that that all is o/k. However my modem is flashing ‘red phone’ and I have no dialling tone. Important that my landline is working as expecting some imp...
