Ive just switched across from Sky Broadband & Landline to Virgin & had requested an emergency back up line.The engineer connected the Hub- v3 last week & told me the Ebul V3must be charged for around 8 hours before use.So Ive now attached the Ebul to...
We moved from Sky to Virgin in April this year. Since our move, we have faced several issues.The thing that surprised me most was the charges for calling Virgin Media customer service for issues after the new installation. One call charge is £23. Our...
I have a landline handset that already supports VOIP, when the switchover occurs, can I just plug the phone in to the router as is or do I still need to use the adapter? Not very clear info that I can find anywhere online.
We have no dialling tone to a specific landline number and this is important as it is a family member we need to contact regularly. The person can call us on the landline and has no problems with receiving calls from other phones. Virgin Media have b...
My main phone socket doesn’t work. Can anyone point me in direction to get an adaptor that I can plug into router that I can then use the home phone ? Many thanks
I am a BT customer and am thinking of switching to Virgin. I need some info on the impact of the changes and what is involved to adapt my home, etc.My current service is along the old copper lines of BT. Virgin provide fibre services in my area and w...
My elderly mother had a fault with her landlines which has now been fixed. The engineer said I need to update her account to record she has a lifeline alarm, to ensre she gets a peiority call out. I did tell customer services when I registered the f...
Can dial out but no ringing in. Have checked phones.
Prior to installing Hub4 all my landlines worked fine. After installing Hub4, one landline phone works perfectly; the other has no dial tone, but does send and receive calls. Help!
When I get an incoming call, it rings once, then cuts off. However, I am able to make outgoing calls
