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Help setting up Virgin Phone

Hi I've just moved from a basic Virgin Broadband + streaming to add a Landline and I have received my start-up pack, but it doesn't match the online set up instructions!There is just one long white cable with no black or red labels as referred to in ...

carobee by • Joining in
  • 116 Views
  • 2 replies
  • 0 kudos

Michael is a star

A big thank you to Michael who visited us today.  House phone not receiving calls and crackling. Now working.Michael is arranging for us to have our phone system updated.  5 star service. 

Titch2 by • Joining in
  • 104 Views
  • 1 replies
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Phone line always engaged?

This evening I have gone to use my landline and whenever I dial out to a landline it rings and as soon as the other person answers it goes to an engaged tone! When I phone a mobile it just has an engaged tone as soon as it starts to ring! I am connec...

Pumba by • On our wavelength
  • 189 Views
  • 4 replies
  • 0 kudos

PSTN fault results in migration to VoIP

My parents raised a PSTN fault on their line a few days ago (both are in their 80s and I would class as 'vulnerable'). Their DECT phone displayed a "line fault" and the number ringing engaged.Today, the engineer arrived and have converted them (witho...

mmelbourne by • On our wavelength
  • 547 Views
  • 12 replies
  • 0 kudos

H

Since being supplied with a new hub 3 following an account user update (change of account holder within the household) my landline is not working and telephony is disabled when I log into my hub. I cannot get through to you and desperately need the l...

Port landline from BT to Virgin Media

I have the same problem. One of the Virgin agents tried to make the change for me, but kept getting error messages. I contacted BT who said that Virgin would need to make the change, and could see no reason why their (several) attempts had failed. Ca...

No landline service at all.

For the past two days at least i haven't been able to receive or make any calls via the landline.  It was definitely ok on 29/04/24, because that's the last call received.  There has been no change in the phones or anything that might've knocked the ...

Landline seems to be dead

My wife is away from home at the moment so she tried to call me on the landline. Apparently, it's dead. So I attempted to make outgoing calls. Also dead. Our outgoing calls don't go via the hub, but via the old fashioned wired connection boxes. (Ours...

BuntyMac by • Tuning in
  • 199 Views
  • 1 replies
  • 0 kudos
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