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Help with your Virgin Phone line
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Voicemail not kicking in

Hi, Since our landline was changed over to the digital line our free voicemail system doesn’t seem to be working. When I dial 1571 it says I have no voicemails, but when people try to call no matter how long they hold on the call the voicemail doesn’...

Landline not working - no dial tone

Hi. I have no dial tone on landline and unable to make outgoing calls. Fault checker saying no known issues. Any suggestions please? Thanks Eve

EveD by Tuning in
  • 575 Views
  • 8 replies
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Landline Phone Engaged

Engaged tone when phoning out unless I put the area code in front which is ok for outside my area but having to put my own area code in to phone a neighbour or local shop, etc?Phoned my wife's mobile, nothing other than it stated she had a missed cal...

hotrod by On our wavelength
  • 809 Views
  • 9 replies
  • 0 kudos

Hub 3 telephony disbaled

virgin sent me the adapter to connect my landline to my hub, but on my hub settings its saying disabled. I no longer have the wall socket as i got some work done on the house. ive rang up the call center but they dont seem to understand what im sayin...

Resolved! Complaint Handling

This is the short version.I raised a request on 30th October to have my home phone number ported across from Sky. I was told it would happen on 10th November. It didn't. By the time I had got VM to investigate the number had become inactive and I was...

Grahammc by Tuning in
  • 510 Views
  • 5 replies
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A small request

Could you possibly let me know when my home phone is to be converted? I’m gaping to be out of the country for 3 weeks in January, 3 weeks in February and all of April. Thanks.

Tudor by Very Insightful Person
  • 292 Views
  • 2 replies
  • 0 kudos

Landline worked on Hub 4.0, not working on new Hub 5.0

Hi, I recently received the new Hub 5 after 2 hassle-free years on Hub 4.My landline was previously connected to the hub 4 via the dongle with no issues. I switched to Hub 5 tonight and I've now got no dial tone, no incoming and no outgoing calls.My ...

Stepples by Tuning in
  • 658 Views
  • 11 replies
  • 0 kudos

Landline number says dialled an incorrect number

... but I can't get through to anyone to get resolved. I have tried 3 times to get through to someone, but after waiting 20mins they hang up on me. I am calling on behalf of my elderly mother who has dementia and doesn't understand all the questions ...

Debbievb by Joining in
  • 588 Views
  • 3 replies
  • 0 kudos