We're hoping to move house in the next couple of months to another part of England and wondered what will happen about getting our landline phone reconnected. I spoke to someone at Virgin (in India I assume) who said that we will keep our current pho...
I reported a fault on my landline and booked an engineer visit today between 12pm and 4pm.I received multiple text confirmations but the engineer failed to arrive with no updates or notification. I spent the whole day at home waiting for this visit. ...
Hi,hopefully someone from the forum team will pick this up. My land line stopped working over a week ago, check the system status and had a green tick against the service. Tried all the phone ports and no dial tone, tried to call my number but the mo...
I’m having similar problems with them. Long term customer for many years. Sadly disillusioned now
Hello all,we have a Virgin phone line which until recently, was ok. Now, although able to receive and make calls, neither handset rings, so calls get missed. We have checked all settings, and volume for base and handset are turned up to max. We have ...
So my mother has been in hospital (93 years old) and is coming out tomorrow.While she was away from home Virgin accepted a request for someone to move in (random - not real) and cancelled her account with no permission.It has been reinstated but seem...
I upgraded my package to keep the landline (transfer from Sky) and was informed that the adapter was being sent out. Then on 9th December I received this text message:"We regret to inform you that your delivery has been delayed due to circumstances ...
Hi Phone has just stopped working and handset is showing "Please Check Line Cord" message.Can someone please assist, I've reset the router and have taken the wires out but still get the same message
Hello,I have just moved to Virgin Media and would like to port my home phone number (currently with Vodafone and not yet cancelled) to Virgin. I believe I need to fill in a form that I can not find. Could someone hep pleaseAll the bestRam
My landline connected to my Virgin 3 hub is not working - can’t call out or receive anything - cuts straight to ansaphone. Have a flashing red telephone light - my internet is not affected. Did a check on any issues in the area and my hub - didn’t co...
