Virgin said we can't keep same phone number

[BATCH007]

virgin said we can't keep the same phone number because my dad moved out and the account when into my mother's name?

[Akua_A]

Hi @BATCH007 

Welcome back to our community forums and sorry to hear you are having issues porting your landline number after an account transfer. Generally, when it comes to porting landlines within VM there are some technical intricacies. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,