About a week ago I discovered my landline wasn't working
It's the traditional copper wire linked (not one that goes through the hub)
I've contacted VM every day by phone, whatsapp and Virgin Chat. Total call time about 10 hours.
I've done all the checks (remove other phones, pluged simple phone into master socket)
No dial tone, no incomming falls.
VM have done line checks from their end
The web service check shows no faults in my area.
Each time they tell me that there is a fault, engineers are fixing it and give a schedule for when the fault is fixed.
Each time they send a text to say fix is complete, to reset my equipment, wait half an hour and phone will work
Each time it makes no difference, phone doesn't work
All calls were raised to a "level 2 team" response
On the last call, where the agent said that the fault was specific to me, I asked if the engineer could visit to check the fix. This was not possible but I was assured that the agent would call to confirm that everything was working.
I've had this response before but the call did not come, and the phone continued to not work
So today I've had the "everythings fixed" text, reset the gear, waited 30 mins and tried the phone and guess what - It still doesn't work.
What on earth can I do?
