Phone connected to hub has no dial tone

[alexsreed]

My home phone has stopped working several weeks ago.

I have a DECT phone connected to the hub which has always worked fine but has now stopped (worked after VoIP switchover last year).

I get no dial tone at all. People calling us do get a ringing tone but nothing at this end.

I have tried my phone on someone else's BT line and it works ok. I have tried an old corded phone plugged, same problem.

I have rebooted the hub and have also downloaded the config from the hub, factory rest and reloaded the config.

None of this has worked - any ideas?

[Matthew_ML]

Hey alexsreed, thank you for reaching out and I am so sorry to hear you are having some phone issues.

Thank you for confirming what you have tried, let me send you a DM so we can look into this in further details.