Loss of 1471

[Emily121]

For a long time 1471 feature hasn't been on my phone. It stopped one day and been unable to use since

[Joseph_B]

Hey @Emily121,

Sorry to hear this has been happening and has been ongoing.

For this can you confirm exactly what happens on your landline when you go about phoning 1471? This is so that I can pinpoint what the issue is and go about looking into this further.

Joe

[Emily121]

Hi Joseph, it says the service requested is not available from this line. It should be part of the service though. It just suddenly stopped. Thank you

[Joseph_B]

Hey Emily,

Thanks for this, I have not been able to check into the system for you on this, what I would need to do is confirm some further information from you with regards to your account. For this I will need to confirm some information in a private message.

Joe

[Joseph_B]

Hey @Emily121,

Thanks for joining me in that private message, glad we could go about looking into this issue, if there if anything further we can do, please do let us know.

Joe

[Emily121]

Hi, I'm still awaiting contact. Could you please help?

[Ayisha_B]

Hi @Emily121 

I can see you have been speaking to my colleague regarding this issue so I'd suggest reaching out again via PM for an update. 

Thanks