Forum Discussion

Emily121's avatar
Emily121
Joining in
2 years ago

Loss of 1471

For a long time 1471 feature hasn't been on my phone. It stopped one day and been unable to use since

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Emily121,

    Sorry to hear this has been happening and has been ongoing.

    For this can you confirm exactly what happens on your landline when you go about phoning 1471? This is so that I can pinpoint what the issue is and go about looking into this further.

    Joe

    • Emily121's avatar
      Emily121
      Joining in
      2 years ago

      Hi Joseph, it says the service requested is not available from this line. It should be part of the service though. It just suddenly stopped. Thank you

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        2 years ago

        Hey Emily,

        Thanks for this, I have not been able to check into the system for you on this, what I would need to do is confirm some further information from you with regards to your account. For this I will need to confirm some information in a private message.

        Joe

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Emily121,

    Thanks for joining me in that private message, glad we could go about looking into this issue, if there if anything further we can do, please do let us know.

    Joe

    • Emily121's avatar
      Emily121
      Joining in
      2 years ago

      Hi, I'm still awaiting contact. Could you please help?

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team
        2 years ago

        Hi Emily121 

        I can see you have been speaking to my colleague regarding this issue so I'd suggest reaching out again via PM for an update. 

        Thanks