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Landline no service

VHW
Joining in

on ‎11-12-2023 21:19

Have had no landline connection since Sunday 10 December 
Have phoned 03454541111 and received messages saying engineers working on this problem but still not fixed  I live in HD3 area of Huddersfield and wondering what is the problem 

 

 

 

 

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Kath_F
Forum Team
Forum Team

on ‎12-12-2023 08:09

Hi VHW, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with your landline service. Checking our systems, I can see that there is a fault open that is affecting you. The details of that are here: 

  • ➡ Fault reference number: F011114310
  • ➡ Estimated fix time: 12/12/2023 16:00:00
  • ➡ Description: Virgin Phone || You might find that your Virgin Phone service isn't working at the moment. We are investigating and working to resolve as quickly as possible. Please accept our apologies for any inconvenience caused.

There is a note of this on your account so the relevant teams are aware you are affected and this will ensure the account is assessed automatically for automatic compensation once the fault is closed as resolved. You can view more information on this, as well as the eligibility criteria here 👉 Automatic Compensation

If there is anything else we can do, let us know. 😊

Thanks,

Kath_F ✨
Forum Team

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