Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

[Chris_Myers]

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ringing) and no message left, just a report that "no number" called and a time.  OFCOM state it should be addressed to the provider and the Telephone preference service state they can do nothing with marketing or computer generated calls.  This did not happen until switched to IP telephony and has been daily since (coincidentally - I think not).  This appears to be a man-in-the-middle network attack and is therefore worrying (as well as filling my recent calls with rubbish).  Virgin media say they cannot see these calls, yet their system records it on my recent calls log. Anyone else having this problem or have a resolution?

[MOD EDIT: Please see post for an update ]

[TKD]

HI Chris_Myers 

                         I've started having the same issues with my tv service too (VM say I'm not as there no problem in my area ) as well as my BT phone getting full with no number calls (I would show if I knew how to upload them) did VM say what the problem was with tv breaking up and pixelating please as I'm still having the problem ?

[Natalie_L]

Hi TKD, 

Thank you for posting to the thread. 

We are very sorry to hear of the issues you have been facing with the service. 

We were recently experiencing an issue with pixelating channels but this has been confirmed as resolved. Has your set top box been rebooted in the last 24-48 hours?

If rebooting does not help to resolve the issue, can you please check that all the cables leading to and from the equipment are secure and without kinks/damage? 

Thank you 

[Chris_Myers]

The full description of the issue in the Southampton Area was "some TV channels are freezing and going blank on Virgin TV, V6, Virgin TV 360, or TiVo services at the moment". Slightly different to pixelating I think, and according to my account, this is now "fixed" in my area.   

[TKD]

yes several channels start with breaking up and pixelating and eventually getting worse then some just go blank mainly sky arts channel. thanks for reply any way,

[Robert_P]

Sorry to hear of the TV service issues TKD, you mentioned Sky Arts as one of the effected channels. What other channels does this happen with? Is it across both SD and HD channels?

Rob

[TKD]

hi Natalie I rebooted box last night seems ok so far fingers crossed.

[TKD]

hello rob was breaking up on nearly every channel I tried, but sky art was the worst eventually going blank screen but as I told Natalie above I rebooted box and so far so good.

[David_Bn]

Thanks for the update @TKD.

Do feel free to keep us updated with how the service continues to perform.

Kindest regards,

David_Bn

[Chris_Myers]

In accordance with the Ombudsman ruling a small closed settlement credit appeared on my June statement and an 
apology letter was provided from VMO2ConsumerClaims by Liberty Global SSC Ltd. The letter was signed by a 
Consumer Claims Specialist, and stated that Liberty Global SSC Limited is authorised to provide services on 
behalf of VMED O2 UK Limited and its subsidiaries, and Virgin Media Ireland Limited.  

So, according to this, my complaint is closed - despite the fact the issue remains with no fix date planned 
(since Aug 2022), the "compensation" was provided as a throw away extra on my bill, and no-one in authority in 
VM has accepted responsibility nor has anyone in authority deigned to contact me directly throughout the entire 
period.  

Not really a satisfactory outcome exacerbated by failed email servers and TV service issues in my area over the 
past week.

[ModTeam · Accepted solution]

Hello,

Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

Regards,

ModTeam