Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

OLAcomb's avatar
OLAcomb
Joining in
3 years ago

Since our recent transfer of phone and broadband to Virgin from BT we have received a large number of calls which don't ring but which show in the call log as "No number" . The time for each call always ends in a 4 i.e. 8.04; 10.24 and so on.

I can see from the forum that I am not alone in this and would be grateful if someone can provide a solution.

Ilyas_Y's avatar
Ilyas_Y
Forum Team (Retired)
3 years ago

Thanks for the reply OLAcomb on the forums page. 🙂

May I ask what handset make and model your home phone is?
We have noticed a trend with the Hub 5 and some other devices due to power levels which are causing no number calls.
Let us know.

Kind regards,
Ilyas.

  • radaress's avatar
    radaress
    Tuning in
    3 years ago

    I have a BT6500

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team (Retired)
      3 years ago

      Thanks for the reply radaress on the forums. 😇

      May I ask if you're able to check another handset by any chance that isn't a BT handset?
      Let us know how it goes.

      Kind regards,
      Ilyas.

      • radaress's avatar
        radaress
        Tuning in
        3 years ago

        The only other phone I have is a very old corded phone and that's a BT phone as well! If you have any advice as to whether this problem would be solved with another make of phone I'd love the advice.